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title: Useme Comfort Subscription Terms and Conditions
description: Useme Comfort Subscription Terms and Conditions
---

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# Useme Comfort Subscription Terms and Conditions

*Version: 09-11-2026* 

 

 The following version of the Terms and Conditions is effective:  
\- from October 23, 2026 for Users who activated the Useme Comfort Subscription on or after October 23,  
\- from November 9, 2026 for Users who activated the Useme Comfort Subscription before August 23, 2026.   
The full, archived version of the Useme Plus Terms and Conditions can be found here \[LINK\]. 

[Article 1. Definitions](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b1)   
 [Article 2. Subscription Activation and Payment Methods](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b2)   
 [Article 3. Subscription Fee, Duration, and Collection of Subscription Fees](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b3)   
 [Article 4. Access to Benefits and Perks, Awarding Rewards under the Promotional Sal](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b4)e   
 [Article 5. Issues with Collecting the Subscription Fee](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b5)   
 [Article 6. Subscription Cancellation and Right of Withdrawal](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b6)   
 [Article 7. Loss of Access to Benefits and Perks](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b7)   
 [Article 8. Payment Processing](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b8)   
 [Article 9. Personal Data](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b9)   
 [Article 10. Complaints](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b10)  
 [Article 11. Amendments to Terms and Conditions and Subscription Conditions](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b11)   
 [Article 12. Termination of Subscription Service Provision](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b12)   
 [Article 13. Out-of-Court Dispute Resolution and Redress Procedures and Rules of Access to These   Procedures](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b13)   
 [Article 14. Technical Requirements](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b14)   
 [Article 15. Final Provisions](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#b15) 

**USEME COMFORT SUBSCRIPTION TERMS AND CONDITIONS**

**Article 1. Definitions**

1. Capitalized terms, unless defined differently in this document, shall have the meaning assigned to them in the Useme Platform Terms and Conditions.
2. **Useme** – Useme sp. z o.o., with its registered office at ul. Świdnicka 12-16, 50-068 Wrocław, Poland, NIP (Tax Identification Number): 8992744965, entered into the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register under KRS number: 0000467478; email address: [info@useme.com](mailto:info@useme.com);
3. **Useme Platform / Platform** – an open online transaction service operated by Useme, accessible under the domain useme.com, used for: posting announcements, entering into agreements for the execution of services described on the platform and in the announcement, communicating between the transaction parties, and settling Jobs performed between users of the Platform.
4. **Useme Comfort Subscription / Subscription** – a continuous service provided for remuneration by electronic means, consisting in granting the User – in exchange for a recurring Subscription Fee – access to a package of benefits (Benefits and Perks) and the possibility of being awarded Rewards under a promotional sale, on the terms and conditions and for the period specified in these Terms and Conditions.
5. **Subscription Fee** – the fee for Useme's services under the Useme Comfort Subscription, collected using a registered Payment Instrument, on the terms and conditions specified in these Terms and Conditions.
6. **Payment Instrument** – a payment card (debit or credit card) supporting recurring payments or a BLIK service in a recurring model (recurring payments), linked to the Subscriber's Account via a payment operator.
7. **Payment Operator** – Autopay S.A. with its registered office in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot), entered into the register of domestic payment institutions kept by the Polish Financial Supervision Authority (KNF) under number IP17/2013.
8. **Subscription Cycle** – a one-month billing period for which the Subscription Fee is collected.
9. **Benefits and Perks** – benefits specified by Useme, access to which is granted to Users with an active Useme Comfort Subscription provided that specific conditions referred to in these Terms and Conditions are met.
10. **Rewards** – additional benefits granted to Subscribers by Useme in connection with the purchase of the paid Useme Comfort Subscription service, in the form of points on the MyBenefit platform, in the amount and on the terms and conditions specified in these Terms and Conditions and the Useme Comfort Promotional Sale Terms and Conditions. A Reward does not constitute an element of the basic services (Benefits and Perks) under the Useme Comfort Subscription.
11. **User / Useme Platform User** – a person who has registered on the Platform and accepted the Platform Terms and Conditions. A User may be a natural person with full legal capacity or one having the consent of legal guardians or parents with full parental authority. A User may also be a legal person or an organizational unit without legal personality.
12. **User with an Active Useme Comfort Subscription / Subscriber** – a registered Useme Platform User holding an active Useme Comfort Subscription within the meaning of these Terms and Conditions.

**Article 2. Subscription Activation and Payment Methods**

1. Subscription activation is possible for any User registered on the Useme Platform who is a Freelancer within the meaning of the Useme Platform Terms and Conditions, with the exception of Freelancers operating companies with tax residence outside the territory of Poland.
2. In order to activate the Useme Comfort Subscription, the User navigates to the dedicated "Plans" tab in the Useme Platform panel, and then:
3. Fills out the subscription form;
4. Reads the summary of terms and conditions (subscription start date, amount of the first fee, dates of subsequent fee collection) and the content of the Useme Comfort Subscription Terms and Conditions;
5. Selects the payment method to be used to settle the Subscription Fee;
6. Clicks the "Pay and activate subscription" button, thereby accepting the Useme Comfort Subscription Terms and Conditions;
7. Is redirected to the secure API interface of the Payment Operator, where registration of the Payment Instrument occurs (entering payment card details or authorizing recurring BLIK).
8. Before activating the Subscription and collecting the first Subscription Fee, the Organizer undertakes to inform the Program Participant, via these Terms and Conditions or the Subscription panel available on the Platform, of:
9. the amount of the Subscription Fee,
10. the subscription start date,
11. the date of collection of the next Subscription Fee.
12. Activation of the Useme Comfort Subscription occurs on the date of successful settlement (collection) of the Subscription Fee on the terms and conditions specified in Art. 3 of these Terms and Conditions.
13. Upon successful activation of the Subscription, the Subscriber receives an email confirming the activation of the Subscription, the granting of access to Benefits and Perks, and an email from the Benefits provider with an invitation to log in to the MyBenefit platform for the first time.

**Article 3. Subscription Fee, Duration, and Collection of Subscription Fees**

1. The Subscription is concluded for an indefinite period and renews automatically for subsequent one-month Subscription Cycles.
2. The Subscription Fee under the Useme Comfort Subscription amounts to PLN 349 gross (or EUR/GBP/USD 99 for payments in other currencies, where the currency depends on the Subscriber's country of residence) for each Subscription Cycle.
3. Settlement of the Subscription Fee consists in debiting funds from the Subscriber's bank account using the Payment Instrument registered by the Subscriber.
4. The Subscription Fee for the first Subscription Cycle is collected at the moment of registering the Payment Instrument. Fees for subsequent Subscription Cycles are collected automatically at the beginning of each subsequent Subscription Cycle.
5. Subsequent Subscription Fees are collected on the same day of each month on which the first payment occurred, except when:
6. such a day does not exist in a given month (e.g., the 29th, 30th, or 31st day of the month). In such a case, the fee will be collected on the last day of that month (e.g., a subscription activated on January 31 will renew on February 28, and one activated on May 31 will renew on June 30).
7. the first attempt to collect the subsequent Subscription Fee ended in failure. In such a case, subsequent attempts to collect the Subscription Fee take place under the terms and conditions specified in Art. 5 of these Terms and Conditions.
8. The date of successful settlement of the Subscription Fee shall be deemed to be the date on which the payment is credited to Useme's bank account. A subscription payment does not act retroactively, i.e., it does not recalculate or modify costs and commissions for pro forma invoices issued on the Platform prior to the moment the Subscription Fee payment is credited to Useme's bank account.
9. The payment for each Subscription Cycle is documented by a VAT invoice issued by Useme and delivered to the Subscriber via the National e-Invoicing System (KSeF), unless applicable regulations state otherwise.
10. The Subscriber agrees to Useme issuing and sending VAT invoices for each payment of a Subscription Cycle (including corrective invoices and duplicates thereof) in electronic form, including by making them available in the National e-Invoicing System (KSeF) in accordance with the applicable provisions of the Act on Goods and Services Tax. Additionally, the Subscriber agrees to Useme sending visualizations of invoices or notifications of their issuance in PDF format to the Subscriber's email address provided on the Platform or making them available for download in the User panel on the Platform. Useme does not deliver paper invoices or duplicates thereof via mail or courier, which the Subscriber accepts.

**Article 4. Access to Benefits and Perks, Awarding Rewards under the Promotional Sale**

1. Under an active Subscription and subject to the successful settlement of the Subscription Fee on the terms and conditions specified in this Article, Useme grants the Subscriber access to the following:  
   Perks:
2. The ability to issue an unlimited number of invoices via the Useme Platform, without commission;
3. Furthermore, a Subscriber who has tax residence in Poland, and additionally successfully settles the Subscription Fee in each of 2 (two) consecutive calendar months (maintaining an uninterrupted Useme Comfort Subscription), gains access to the following:  
   Benefits:
4. Access to a system for purchasing or ordering benefits, vouchers, or subscription packages under the "MyBenefit" service provided by Benefit Systems S.A. via the "MyBenefit" platform.
5. Furthermore, to a Subscriber who fulfills the additional conditions referred to in Section 2 above, i.e., has tax residence in Poland and successfully settles the Subscription Fee in 2 (two) consecutive calendar months (maintaining an uninterrupted Useme Comfort Subscription), Useme will award a Reward in the form of points on the MyBenefit platform, as part of the Useme Comfort Subscription promotional sale.
6. The amount of the awarded Reward depends on maintaining uninterrupted continuity in settling the Useme Comfort Subscription and may amount to 20, 30, 40, or 50 points on the MyBenefit platform. Detailed rules regarding the amount and terms and conditions of awarding Rewards are specified in the Useme Comfort Subscription Promotional Sale Terms and Conditions.
7. Access to Benefits and the Reward are granted on the 1st day of the calendar month following the month in which the additional conditions referred to in Sections 2 and 3 above were met.
8. The awarding of the Reward occurs within the framework of a promotional sale organized by Useme, linked to the Subscriber's purchase of Useme's own services. The purpose of the promotional sale is to promote, make more attractive, and increase sales of services provided by Useme.
9. Rewards are financed from Useme's own funds and are awarded exclusively upon fulfilling the additional condition on the terms and conditions specified in these Terms and Conditions and the Useme Comfort Promotional Sale Terms and Conditions.
10. The Subscriber may independently decide for which services within the offer of the Benefits provider the funds under the awarded Reward are to be allocated, provided that the ability to dispose of the awarded funds arises only after the Subscriber activates a user account in the system of the specific Benefits provider.
11. The Subscriber is aware that using the funds awarded as part of the Reward via the online platform of the Benefits provider may involve the necessity of concluding a separate agreement for the provision of services with the Benefits provider.
12. The Subscriber is aware that starting to use certain Benefits may require additional actions on the part of the Subscriber, such as activating and configuring a user account via the Benefits provider's online platform or ordering a "MultiSport" card directly from the Benefits provider. Useme bears no responsibility for any delays in using Benefits resulting from the need to meet additional requirements and take additional actions on the Subscriber's side.
13. The detailed scope and terms of use for individual Benefits can be found in the Benefits providers' terms and conditions.
14. Useme does not bear responsibility for the availability, quality, or scope of services provided within the framework of Benefits by external providers. Responsibility for the performance of these services rests exclusively with the Benefits providers, in accordance with the terms and conditions set out in their terms and conditions or terms of service. Exceptions are obligations that stem from mandatory provisions of law.
15. Access to Benefits may depend on meeting additional conditions imposed by the Benefits provider or may be limited in time. The current catalog and availability of Benefits are presented on the website of the providers of individual Benefits.
16. The Subscriber is not entitled to transfer rights to Benefits and Perks to third parties, except in cases expressly indicated in the terms of service of external providers (exclusively with respect to Benefits).

**Article 5. Issues with Collecting the Subscription Fee**

1. In the event that the Subscription Fee cannot be collected on the scheduled day (e.g., due to a lack of funds on the card, expiration of its validity period, or rejection of the transaction by the bank), the Subscription is immediately suspended upon the occurrence of the first failed attempt.
2. During the Subscription suspension period, the Subscriber loses access to Benefits. Fees and commissions for any actions taken on the Useme Platform during the suspension period are charged standardly, i.e., based on the commission model of settlement, in accordance with the Price List of the Useme Platform.
3. In order to resolve the payment error and ensure the continuity of the Subscription, Useme will make 2 (two) additional attempts to collect funds within 48 hours from the moment of the first attempt to collect the Subscription Fee for a given Subscription Cycle. Furthermore, upon request of the Subscriber, Useme has the technical ability to manually trigger an attempt to charge the Payment Instrument within 48 hours from the moment of the first failed attempt to collect the Subscription Fee for a given Subscription Cycle.
4. If any of the subsequent attempts to collect the Subscription Fee (automatic or manual) proves successful, the Subscription will be automatically unsuspended and activated for the duration of the next Subscription Cycle, calculated from the date on which the first attempt to collect the Subscription Fee occurred. The fee for the next Subscription Cycle will be collected in accordance with the terms and conditions specified in Article 3 Section 5 of these Terms and Conditions. (Example: Subscription activated on March 31; fee collection for the next Cycle was scheduled for April 30 and failed. On May 1, a subsequent successful attempt was made – the Subscription was unsuspended and activated as of May 1. The payment for the subsequent Cycle will be automatically collected on May 31).
5. If, within 48 hours from the occurrence of the first failed attempt to collect the Subscription Fee, none of the attempts undertaken by Useme result in successful settlement of this Fee, the Subscription will expire on the last day of the paid Subscription Cycle. Expiry of the Subscription due to lack of payment results in the loss of access to Perks. Expiry of the Subscription does not automatically result in the termination of the Agreement for the Use of the Useme Platform.
6. Removal of the registered Payment Instrument from the subscription management section by the Subscriber results in the expiry of the Subscription at the end of the paid Subscription Cycle, unless the Subscriber establishes a new Payment Instrument before the end of that Subscription Cycle.
7. The Subscriber acknowledges that in the event that the Subscription Fee cannot be collected, including through the fault of Useme or the Payment Operator, the granting of access to Benefits and Perks may be delayed.

**Article 6. Subscription Cancellation and Right of Withdrawal**

1. A Subscriber may cancel the Subscription at any time. Cancellation is performed from the user panel on the Useme Platform by entering the "Plans" tab, then "Manage Subscription", and selecting the "Cancel Subscription" option.
2. Cancellation of the Useme Comfort Subscription is equivalent to the expiry of the Subscription and termination of the Useme Comfort Subscription Agreement.
3. Cancellation of the Subscription becomes effective on the last day of the Subscription Cycle for which the Subscriber successfully settled the Subscription Fee.
4. The Subscription constitutes a separate contract for the supply of digital services. A Subscriber meeting the definition of a consumer under Art. 22 of the Civil Code has the right to withdraw from the Subscription Agreement without giving any reason within 14 days from the date of its conclusion, i.e., from the date of Subscription activation.
5. Withdrawal from the Useme Comfort Subscription Agreement produces immediate effect in the form of the expiry of the Subscription, and thereby the cessation of subsequent automatic debits to the Payment Instrument.
6. In the event of submitting a statement of withdrawal from the Subscription Agreement, Subscribers are entitled to a refund of the paid Subscription Fee reduced by the value of services performed by the Organizer up to the moment of receiving the statement of withdrawal. The Organizer will deduct the amount of services performed directly from the amount returned to the Subscriber's account, to which the Subscriber agrees.

**Article 7. Loss of Access to Benefits and Perks**

1. Expiry of the Useme Comfort Subscription and termination of the Subscription Agreement results in the loss of access to Benefits and Perks on the terms and conditions set out in this Article.
2. A Subscriber whose Subscription has expired (e.g., as a result of cancelling the Subscription) will lose access to Perks on the last day of the Subscription Cycle for which the Subscription Fee was settled, subject to the situations referred to in Section 7 of this Article.
3. Expiry of the Useme Comfort Subscription (e.g., as a result of Subscription Cancellation) does not automatically result in the loss of access to Benefits. After the expiry of the Useme Comfort Subscription, the User retains access to Benefits, subject to the situations specified below.
4. Loss of access to Benefits shall occur if, within a period of 6 months from the date of expiry of the Subscription, the User meets both of the following conditions jointly:
5. does not hold any other active subscription on the Useme Platform entitling them to settle service fees under a subscription model (i.e., without charging Useme commission); and
6. in none of the calendar months falling within this period did they reach a total Useme commission from settlements under the commission model exceeding the threshold entitling them to be granted additional status under the Useme Club Program.
7. Expiry of the Useme Comfort Subscription does not automatically result in the loss of access to Benefits. A User who is no longer a Subscriber to the Useme Comfort Subscription retains access to Benefits, subject to the situations specified below.
8. Loss of access to Benefits shall occur if, within a period of 6 months from the date of expiry or cancellation of the Useme Comfort Subscription, the User meets both of the following conditions jointly:
9. does not hold any other active subscription on the Useme Platform entitling them to settle service fees under a subscription model (i.e., without charging Useme commission); and
10. in none of the calendar months falling within this period did they reach a total Useme commission from settlements under the commission model exceeding the threshold entitling them to be granted additional status under the Useme Club Program.
11. Exceptions to the terms and conditions set out in the paragraph above are:
12. Expiry of the Subscription as a result of termination of or withdrawal from the agreement for the provision of services on the Useme Platform (equivalent to account deletion on the Platform). In the above cases, loss of access to Benefits and Perks shall occur immediately upon account deletion on the Useme Platform.
13. Expiry of the Subscription as a result of excluding the Subscriber from the Useme Comfort Subscription or revoking the right to use the Useme Platform in the event of a gross violation of the provisions of these Terms and Conditions or the Useme Platform Terms and Conditions. In the above cases, loss of access to Benefits and Perks shall occur immediately upon exclusion of the Subscriber from the Useme Comfort Subscription or deletion of the Subscriber's account on the Useme Platform.

**Article 8. Payment Processing**

1. The processing of recurring payments is carried out by an external, licensed Payment Operator, Autopay S.A. with its registered office in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot), entered into the register of domestic payment institutions kept by the KNF under number IP17/2013.
2. Payment Instrument data is stored and processed by the Payment Operator securely and in accordance with PCI-DSS standards. Useme stores only a tokenized payment identifier provided by the Payment Operator, which the Subscriber accepts.
3. For the purpose of processing recurring payments, upon the first subscription transaction (or upon saving a payment method), recurring payment activation occurs with the Payment Operator:
4. In the case of card payments – the User enters card details on the secure website of the Payment Operator, and then the Operator creates a reference to the saved card (recurring payment identifier), and Useme receives only masked preview data of the card.
5. In the case of BLIK payments – the User authorizes the recurring BLIK payment via the Payment Operator (e.g., via a BLIK code or authorization in the banking application), and Useme receives a recurring payment identifier and a banking application label used to recognize the payment method.
6. Useme does not collect, process, or store full payment card numbers (PAN) or verification codes (CVV/CVC) in its telecommunications and IT resources. All sensitive payment card data is entered directly on the secure website of the Payment Operator.
7. Useme stores in its databases only necessary technical identifiers (an encrypted recurring payment identifier assigned by the Payment Operator) and masked, limited preview data of the payment method (including the last digits of the card, payment network, card expiration date, and in the case of BLIK – the banking application label) used to identify the defined payment method, as well as necessary transaction data (including the amount, currency, payment status, order identifier, email address provided at payment). Full payment data is processed by the Payment Operator in accordance with its terms and conditions and privacy policy.
8. Removal of a defined Payment Instrument (card/BLIK) from the user profile or cancellation of the Subscription results in the deactivation of the payment token and prevents subsequent recurring charges, which does not affect the obligation to store transaction documentation arising from tax law provisions.

**Article 9. Personal Data**

1. The administrator of personal data processed in connection with the conclusion and performance of the Subscription Agreement is Useme Sp. z o.o., with its registered office in Wrocław, at ul. Świdnicka 12-16, 50-068 Wrocław.
2. Personal data is processed in accordance with the provisions of the GDPR and the Useme Platform Privacy Policy for purposes related to:
3. Subscription management – on the basis of Art. 6(1)(b) GDPR;
4. Settlement of Subscription Fees and issuing VAT invoices for the settlement of Subscription Fees – on the basis of Art. 6(1)(b) GDPR;
5. Granting the Subscriber access to Benefits, Perks, and awarding Rewards under the Useme Comfort promotional sale conducted by Useme – on the basis of Art. 6(1)(b) GDPR;
6. Transferring data (first name, last name, email address) to the partner Benefit Systems S.A. for the purpose of creating and managing an account on the MyBenefit platform – on the basis of Art. 6(1)(b) GDPR;
7. Transferring data to the Payment Operator for the purpose of settling the Subscription Fee – on the basis of Art. 6(1)(b) GDPR;
8. Handling complaints and asserting potential claims – on the basis of Art. 6(1)(f) GDPR;
9. Performance of obligations (including tax obligations) arising from applicable legal provisions – on the basis of Art. 6(1)(c) GDPR.
10. Providing personal data is voluntary, but constitutes a necessary condition for concluding and performing the Subscription Agreement, and thus activating and using the Useme Comfort Subscription.
11. In connection with Subscription activation, Useme transfers Subscribers' personal data to the Payment Operator for the purpose of performing the Subscription Agreement.
12. The Payment Operator acts as an independent data controller in the scope of providing payment services.
13. Removal of a defined Payment Instrument from the User profile or cancellation of the Subscription does not affect the obligation to store transaction documentation arising from tax law provisions.
14. In order to enable the Subscriber to use Benefits and to deliver the awarded Reward, Useme transfers Subscribers' data (first name, last name, email address) to the Benefits provider (Benefit Systems S.A.) to send an email invitation to activate an account on the MyBenefit platform.
15. The transfer of data referred to in Sections 4 and 7 above occurs exclusively within the scope necessary to perform the Subscription Agreement.
16. Every Subscriber has the right of access to their data, rectification, erasure, restriction of processing, data portability, the right to object to processing, as well as the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO).
17. Detailed information regarding the rules of processing Personal Data of Useme Platform Users, including data recipients and rights granted to the User under the GDPR, can be found in the Useme Privacy Policy.

**Article 10. Complaints**

1. Subscribers have the right to lodge complaints regarding the functioning of the Useme Comfort Subscription.
2. Complaints regarding the Useme Comfort Subscription may be submitted to Useme in accordance with the procedure described in these Terms and Conditions.
3. Complaints regarding services provided by business partners under the Useme Comfort Subscription should be submitted directly to those partners, in accordance with the terms and conditions defined by the given partner. Useme bears no responsibility for the manner in which services are provided or goods delivered by partners, unless such obligation arises from mandatory provisions of law.
4. A complaint may be submitted in writing to the address of Useme's registered office or electronically to the email address: info@useme.com.
5. The complaint should contain data enabling identification of the Subscriber, a description of the event giving rise to the complaint, and an indication of demands.
6. Useme considers the complaint within 14 days from the date of its receipt. The Subscriber will be informed of Useme's decision in a form corresponding to the form of submitting the complaint, unless they indicate another preferred form of contact.
7. In the event of a necessity for data supplementation by the Subscriber, the deadline for considering the complaint shall be extended accordingly, of which the Subscriber will be notified.

**Article 11. Amendments to Terms and Conditions and Subscription Conditions**

1. Useme reserves the right to amend the Terms and Conditions and terms of service for the Useme Comfort Subscription in whole or in part. These amendments may concern in particular the terms and conditions for activating the Subscription, conditions of access to Benefits and Perks, their scope, as well as the amount of awarded benefits (Benefits) and Rewards (under the Useme Comfort promotional sale).
2. The right to change the scope or amount of awarded Benefits, Perks, or Rewards arises in particular in the event of:
3. changes in the terms of cooperation with external partners (Benefits providers);
4. termination of cooperation with a given external partner;
5. introduction of new benefits in place of existing ones.
6. Useme will inform Subscribers of any changes, including amendments to the content of these Terms and Conditions and/or the Useme Comfort Promotional Sale Terms and Conditions, at least 15 days before the changes enter into force. Useme will ensure Subscribers the opportunity to read the content of the introduced changes by:
7. publishing the amended Terms and Conditions on the Platform website, and
8. sending information about the amendment to the Terms and Conditions and terms of service to the email address assigned to the Subscriber's account on the Useme Platform.
9. Amendments to the Terms and Conditions and terms of service for the Subscription (including the promotional sale) enter into force upon the expiry of the period specified by Useme. This period may not be shorter than 15 days from the date of notifying Subscribers. An exception is the situation described in Section 5 below.
10. Useme may introduce an amendment to the Terms and Conditions and terms of service (including the promotional sale) in a shorter period than specified in Section 4 if the change results from mandatory provisions of law or a ruling of a competent administrative authority.
11. A Subscriber who does not accept the introduced changes has the right to express an objection or cancel the Useme Comfort Subscription at any time before the date the changes enter into force.
12. An objection may be submitted electronically to the email address: info@useme.com. Expressing an objection results in the termination of the Useme Comfort Subscription Agreement on the day preceding the entry into force of the new Terms and Conditions. After the expiry of this period, the Subscription expires, which is equivalent to the termination of the Subscription Agreement.
13. A Subscriber who does not express an objection or cancel the Subscription before the date the changes enter into force, or uses the Program after that date, automatically accepts the introduced amendments to the Terms and Conditions and Subscription conditions.

**Article 12. Termination of Subscription Service Provision**

1. Useme reserves the right to decide to completely withdraw from the market or terminate the provision of the Useme Comfort Subscription service (terminate service provision) for important reasons, which include in particular:
2. strategic or technological changes regarding the scope of business activity conducted by Useme;
3. economic unprofitability or a significant increase in the costs of maintaining the Useme Comfort Subscription service;
4. a change in legal regulations or the issuance of a decision by authorized state bodies or courts imposing specific obligations on Useme or making it impossible to provide the service in its current form.
5. Useme will inform Subscribers of the decision to terminate the Useme Comfort Subscription service at least 15 (fifteen) days in advance by sending a notification to the email address assigned to the User's Account on the Platform and/or publishing an appropriate announcement in the Useme Platform panel.
6. As of the date specified in the notification as the date of termination of service provision, the automatic Subscription renewal function for all Subscribers will be disabled, and new Subscription Fees will not be collected.
7. Subscriptions active at the time of announcing the decision to withdraw the service expire on the last day of the Subscription Cycle for which the Subscription Fee was successfully collected prior to the date of termination of service provision. The expiry of the Subscription referred to is equivalent to the termination of the Subscription Agreement as of the date indicated in the preceding sentence.
8. The period referred to in Section 2 above shall not apply where the necessity to terminate the Subscription results from applicable legal provisions, a decision of a competent public administration authority, a court ruling, or other circumstances beyond the control of the Organizer preventing the further operation of the Program.

**Article 13. Out-of-Court Dispute Resolution and Redress Procedures and Rules of Access to These Procedures**

1. Resorting to out-of-court complaint handling and redress procedures is voluntary. The provisions of this Article set out below are for informational purposes only and do not oblige the Subscriber to use out-of-court dispute resolution mechanisms.
2. The terms and conditions for conducting proceedings regarding out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this respect are defined in the Act of September 23, 2016 on Out-of-Court Resolution of Consumer Disputes. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings for the out-of-court resolution of consumer disputes.
3. A Subscriber who is a consumer, regarding the possibility of using out-of-court complaint handling and redress procedures, may in particular:
4. submit an application to resolve a dispute arising from the concluded service agreement to the permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection. The Terms and Conditions on the organization and operation of permanent consumer arbitration courts are set out in the regulation of the Minister of Justice of July 06, 2017 on defining the Terms and Conditions on the organization and operation of permanent arbitration courts at provincial inspectors of trade inspection;
5. apply to the provincial inspector of Trade Inspection to initiate out-of-court consumer dispute resolution proceedings under Art. 36 of the Act of December 15, 2000 on the Trade Inspection. Detailed information on the terms and conditions and procedure for out-of-court consumer dispute resolution proceedings conducted by the provincial inspector of Trade Inspection is available at the offices and on the websites of individual Provincial Trade Inspection Inspectorates;
6. obtain free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, including the Consumer Federation or the Association of Polish Consumers. Information on advice provided by the Consumer Federation can be found on its website at: [http://www.federacja-konsumentow.org.pl](http://www.federacja-konsumentow.org.pl/) or by calling the consumer helpline number of the Office of Competition and Consumer Protection 801 440 220 / 22 290 89 16.
7. Detailed information regarding the possibility for a Subscriber who is a consumer to use out-of-court complaint handling and redress procedures and the terms and conditions of access to these procedures are made available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates, and on the website of the Office of Competition and Consumer Protection: [https://uokik.gov.pl/pomoc-dla-konsumentow](https://uokik.gov.pl/pomoc-dla-konsumentow).

**Article 14. Technical Requirements**

1. The provision of services by Useme, including the handling of Subscriptions and recurring payments, requires the Subscriber to possess an IT system meeting the following minimal technical requirements:
2. Internet access with enabled support for secure TLS encryption protocol (minimum version 1.2);
3. a terminal device with a current operating system enabling data entry and reading in electronic form;
4. an up-to-date version of a web browser (e.g., Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge) with JavaScript and cookies support enabled;
5. software enabling the opening and viewing of PDF files (e.g., to download invoices or transaction confirmations);
6. an active email address;
7. in the case of selecting BLIK recurring payments or mobile transaction authorization – possession of a mobile device with an installed and active banking application of the provider supplying the BLIK service.

**Article 15. Final Provisions**

1. These Terms and Conditions govern the detailed terms and conditions and technical mechanisms for providing the Useme Comfort Subscription service. In matters concerning the use of the Useme Platform or other additional services, the provisions of the Useme Platform Terms and Conditions or the terms and conditions of additional services shall apply. In the event of substantive discrepancies regarding the Useme Comfort Subscription, the provisions of these Terms and Conditions shall prevail.
2. The provisions of the Useme Comfort Promotional Sale Terms and Conditions shall apply as a supplementary element to these Terms and Conditions to the extent that the Subscriber uses Rewards awarded under the Useme Comfort promotional sale conducted by Useme. In the event of any discrepancies or contradictions regarding the terms and conditions for awarding Rewards under the Useme Comfort promotional sale between the provisions of these Terms and Conditions and the provisions of the Useme Comfort Promotional Sale Terms and Conditions, the provisions of the Useme Comfort Promotional Sale Terms and Conditions shall prevail.
3. The Organizer shall not be liable for damages resulting from force majeure, failures of IT systems independent of the Organizer, technical interruptions, or interference by third parties, provided they do not result from the intentional fault of the Organizer.
4. The Organizer shall not be liable for delays in making Benefits available or activating them due to reasons attributable to external service providers (including Benefit Systems S.A.), including technical interruptions, failures of telecommunication and IT systems of Benefits providers, or delays in processing requests by these entities.
5. Short-term interruptions in access to Benefits or delays in granting them resulting from scheduled maintenance work or updates to the telecommunications and IT systems of the Organizer or Benefits providers do not constitute non-performance or improper performance of the contract by the Organizer.
6. The Organizer is not responsible for the inability to use benefits due to reasons attributable to the Participant, including those resulting from:
7. failure to make timely payments;
8. failure to meet the conditions required for granting access to benefits;
9. providing untrue or outdated data;
10. technical limitations on the Participant's side.
11. Polish law shall apply to these Terms and Conditions and to legal relationships arising from holding an active Useme Comfort Subscription.
12. Any disputes arising in connection with the application of these Terms and Conditions shall be resolved by the competent common court in accordance with the provisions of the Code of Civil Procedure.
13. If any provision of the Terms and Conditions proves to be invalid or ineffective, it shall not affect the validity and effectiveness of the remaining provisions. The invalid or ineffective provision shall be replaced by the provisions of universally applicable law.
14. The Terms and Conditions shall apply from the date of making them available on the Useme Platform Page and shall remain in force in this wording until revoked or amended.

 

 

**USEME COMFORT SUBSCRIPTION TERMS AND CONDITIONS**

*Version: 14.09.2026*

 

 This version of the Terms and Conditions applies **from October 1, 2026**. 

[Article 1. Definitions](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a1)  
[Article 2. Subscription Activation and Payment Methods](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a2)  
[Article 3. Subscription Fee, Duration, and Collection of Subscription Fees](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a3)  
[Article 4. Access to Perks and Benefits; Awarding of Rewards under the promotional sale](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a4)  
[Article 5. Errors in Collecting the Subscription Fee and Expiry of the Subscription](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a5)  
[Article 6. Cancelling the Subscription and the Right of Withdrawal](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a6)  
[Article 7. Payment Processing](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a7)  
[Article 8. Personal Data](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a8)  
[Article 9. Complaints](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a9)  
[Article 10. Changes to the Terms and Conditions and Subscription Terms](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a10)  
[Article 11. Out-of-Court Complaint and Claims Procedures](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a11)  
[Article 12. Technical Requirements](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a12)  
[Article 13. Final Provisions](https://help.useme.com/en/useme-comfort-subscription-terms-and-conditions#a13)

**Article 1. Definitions**

1. Capitalized terms not otherwise defined in this document have the meaning given to them in the Useme Terms and Conditions.
2. **Useme** – Useme sp. z o.o., with its registered office at ul. Świdnicka 12-16, 50-068 Wrocław, Poland, Tax ID (NIP): 8992744965, entered in the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna, 6th Commercial Division of the National Court Register (KRS), under number: 0000467478; e-mail: info@useme.com;
3. **Useme Platform / Platform** – an open online transaction platform operated by Useme, available at useme.com, used to publish job posts, conclude agreements for the services described on the Platform and in job posts, enable communication between the parties to a transaction, and settle jobs carried out between Platform Users.
4. **Useme Comfort Subscription / Subscription** – a continuous, paid electronic service under which the User is granted, in exchange for a recurring Subscription Fee, access to a package of benefits (Perks and Benefits) and the possibility of being awarded Rewards under the promotional sale, on the terms and for the period set out in these Terms and Conditions.
5. **Subscription Fee** – the fee for the services provided by Useme under the Useme Comfort Subscription, collected via the registered Payment Instrument, on the terms set out in these Terms and Conditions.
6. **Payment Instrument** – a payment card (debit or credit) that supports recurring payments, or the BLIK service in recurring payment mode, linked to the Subscriber's Account via the Payment Provider.
7. **Payment Provider** – Autopay S.A., with its registered office in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot), entered in the register of national payment institutions kept by the Polish Financial Supervision Authority (KNF) under number IP17/2013.
8. **Subscription Cycle** – a one-month billing period for which the Subscription Fee is collected.
9. **Perks and Benefits** – benefits designated by Useme, access to which is granted to Users with an active Useme Comfort Subscription, subject to the conditions set out in these Terms and Conditions.
10. **User with an active Useme Comfort Subscription / Subscriber** – a registered User of the Useme Platform holding an active Useme Comfort Subscription within the meaning of these Terms and Conditions.

**Article 2. Subscription Activation and Payment Methods**

1. The Subscription can be activated by any User registered on the Useme Platform who is a Freelancer within the meaning of the Useme Terms and Conditions and who has tax residency in Poland.
2. To activate the Useme Comfort Subscription, the User goes to the dedicated "Plans" tab in the Useme Platform panel and then: 
     1. completes the subscription form;
     2. reviews and accepts a summary of the terms (subscription start date, amount of the first fee, dates on which subsequent fees will be collected, any required statements and consents, and any other required elements);
     3. is redirected to the Payment Provider’s secure API interface, where the Payment Instrument is registered (by entering card details or authorizing recurring BLIK).
3. The Useme Comfort Subscription is activated on the date the Subscription Fee is successfully settled (collected), on the terms set out in Article 3.
4. After successful activation, the Subscriber receives an e-mail confirming activation of the Useme Comfort Subscription.
5. Payment Instrument data is stored and processed by the Payment Provider securely and in accordance with PCI-DSS standards. Useme stores only the tokenized payment identifier provided by the Payment Provider, which the Subscriber accepts.

**Article 3. Subscription Fee, Duration, and Collection of Subscription Fees**

1. The Subscription is concluded for an indefinite period and renews automatically for successive one-month Subscription Cycles.
2. The Subscription Fee under the Useme Comfort Subscription is PLN 349 gross per Subscription Cycle.
3. The Subscription Fee is settled by collecting funds from the Subscriber's bank account using the registered Payment Instrument.
4. The Subscription Fee for the first Subscription Cycle is collected when the Payment Instrument is registered. Fees for later Cycles are collected automatically at the start of each following Subscription Cycle.
5. The Subscription Fee for each subsequent Cycle is collected on the same day of the month as the first payment, except where:
6. The Subscription is concluded for an indefinite period and renews automatically for successive one-month Subscription Cycles.
7. The Subscription Fee under the Useme Comfort Subscription is PLN 349 gross per Subscription Cycle.
8. The Subscription Fee is settled by collecting funds from the Subscriber's bank account using the registered Payment Instrument.
9. The Subscription Fee for the first Subscription Cycle is collected when the Payment Instrument is registered. Fees for later Cycles are collected automatically at the start of each following Subscription Cycle.
10. The Subscription Fee for each subsequent Cycle is collected on the same day of the month as the first payment, except where: 
      1. given month is shorter and has no such day (e.g., the 29th, 30th, or 31st). In that case, the Fee is collected on the last day of that month (e.g., a Subscription activated March 31 renews automatically April 30, so the Fee is collected April 30).
      2. the first collection attempt fails. In that case, further attempts follow the rules in Article 5.
11. Payment for each Subscription Cycle is documented by a VAT invoice issued by Useme and delivered via the National e-Invoice System (KSeF), unless the law provides otherwise.
12. The date on which the Subscription Fee is deemed successfully settled is the date the payment is credited to Useme's bank account. Subscription payments do not apply retroactively: they do not recalculate or modify the costs or commissions for pro forma invoices issued on the Platform before the payment is credited to Useme's account.

**Article 4. Access to Perks and Benefits; Awarding of Rewards under the promotional sale**

1. Under an active Subscription, and provided the Subscription Fee is successfully settled as set out in this Article, Useme grants the Subscriber access to the following  
   **Perks:**  
     1. the ability to issue an unlimited number of invoices through the Useme Platform, free of commission;
     2. access to additional educational, training, and promotional materials made available by Useme through the Platform.
2. In addition, a Subscriber who successfully settles the Subscription Fee in each of 2 (two) consecutive calendar months (maintaining an uninterrupted Subscription) gains access to the following:  
   **Benefits:** 
     1. access to the "MultiSport" service, provided by Benefit Systems S.A. and MultiSport Partners;
     2. access to the system for purchasing or ordering services, vouchers, or subscription packages under the "MyBenefit" service provided by Benefit Systems S.A.
3. A Subscriber who meets the additional condition in paragraph 2 above, i.e., successfully settles the Subscription Fee in 2 (two) consecutive calendar months (maintaining an uninterrupted Subscription), will also be awarded a Reward in the form of points on the MyBenefit platform, under the promotional sale for the Useme Comfort Subscription.
4. The amount of the Reward depends on maintaining uninterrupted settlement of the Subscription and may be 20, 30, 40, or 50 MyBenefit points. Detailed rules on the amount and conditions for awarding Rewards are set out in the Useme Comfort Promotional Sale Terms and Conditions.
5. Access to the Benefits and the Reward (as points on the MyBenefit account) is granted on the 1st day of the calendar month following the month in which the additional condition in paragraphs 2 and 3 above was met.
6. The Reward is awarded under the promotional sale organized by Useme in connection with the Subscriber's purchase of Useme's own services. The purpose of the scheme is to promote, enhance the appeal of, and increase sales of Useme's services.
7. Rewards are funded from Useme's own resources and are awarded only where the additional condition is met on the terms set out in these Terms and Conditions and the Useme Comfort Promotional Sale Terms and Condition.. Rewards are not awarded in connection with a Subscriber's non-agricultural business activity and do not constitute income from that activity.
8. The Subscriber may decide independently which of the Benefit provider's services the awarded funds are spent on, though the funds can only be used once the Subscriber has activated a user account with that Benefit provider.
9. The Subscriber acknowledges that using Reward funds via a Benefit provider's online platform may require entering into a separate service agreement with that provider.
10. The Subscriber acknowledges that using certain Benefits may require additional steps, such as activating a user account on the Benefit provider's platform or ordering a "MultiSport" card directly from the provider. Useme is not liable for delays resulting from such additional requirements or steps on the Subscriber's part.
11. The detailed scope and terms of use of individual Benefits are set out in the Benefit providers' own terms and conditions.
12. Useme is not liable for the availability, quality, or scope of services provided as Benefits by external providers. Liability for these services rests solely with the Benefit providers, under their own terms of service, except for obligations arising from law.
13. Access to Benefits may be subject to additional conditions set by the Benefit provider, or may be time-limited. The current range and availability of Benefits is shown on the relevant provider's website.
14. The Subscriber may not transfer rights to the Perks and Benefits to third parties, except where expressly permitted under an external provider's own terms and conditions (with respect to Benefits only).

 **Article 5. Errors in Collecting the Subscription Fee and Expiry of the Subscription** 

1. If the Subscription Fee cannot be collected on the scheduled date (e.g., insufficient funds, an expired card, or a bank decline), the Subscription is suspended from the first failed attempt.
2. During suspension, the Subscriber loses access to the Perks and Benefits. Fees and commissions for any activity on the Platform during suspension are charged as standard, i.e., under the commission-based model set out in the Useme Platform Price List.
3. To fix the payment error and keep the Subscription running, Useme will make 2 (two) further collection attempts within 48 hours of the first attempt for the given Cycle. At the Subscriber's request, Useme may also manually trigger a charge attempt within that same 48-hour window.
4. If any later attempt (automatic or manual) succeeds, the Subscription is automatically reactivated for the next Cycle, calculated from the date of the first attempt (e.g., a Subscription activated March 31: the April 30 collection fails, a further attempt on May 1 succeeds, the Subscription is reactivated May 1, and the next Cycle's payment is collected automatically May 31).
5. If, within 48 hours of the first failed attempt, none of Useme's attempts succeed, the Subscription expires on the last day of the paid Cycle. Expiry for non-payment is equivalent to termination of the Subscription Agreement and results in loss of access to the Benefits and Perks. It does not automatically terminate the agreement for use of the Useme Platform.
6. Removing the registered Payment Instrument from the subscription management section causes the Subscription to expire at the end of the paid Cycle, unless a new Payment Instrument is set up before the Cycle ends.
7. The Subscriber acknowledges that if the Subscription Fee cannot be collected, including through the fault of Useme or the Payment Provider, access to the Perks and Benefits may be delayed.

**Article 6. Cancelling the Subscription and the Right of Withdrawal**

1. The Subscriber may cancel the Subscription at any time, from the user panel: "Plans" \> "Manage subscription" \> "Cancel subscription."
2. After cancelling, the Subscriber keeps access to the Perks and Benefits until the end of the paid Cycle. After that, the Subscription and access to the Perks and Benefits expire, equivalent to termination of the Subscription Agreement. The Fee for the next Cycle will not be collected.
3. Useme reserves the right to withdraw the Useme Comfort Subscription from its offer entirely, or to discontinue the service, for valid reasons including:

1. strategic or technological changes to Useme's business;
2. economic unprofitability or a significant rise in the cost of maintaining the service;
3. a change in the law, or a decision by a competent authority or court, imposing obligations on Useme or making it impossible to provide the service in its current form.

1. Useme will notify Subscribers of a decision to discontinue the service at least 14 (fourteen) days in advance, by e-mail to the address on the User's Account and by a notice in the Platform panel.
2. As of the date given as the end-of-service date, automatic renewal is disabled for all Subscribers and no new Fees are collected.
3. Subscriptions active when the withdrawal decision is announced expire on the last day of the Cycle for which the Fee was successfully collected before the service end date. Discontinuation does not create any obligation for the User to pay additional fees.
4. The Subscription is a separate agreement for digital services. A Subscriber who meets the definition of a consumer under Article 22 of the Polish Civil Code may withdraw from the Subscription agreement without giving a reason within 14 days of its conclusion, i.e., from the date the Subscription is activated.
5. Withdrawal takes immediate effect: access to the Perks and Benefits is suspended and further automatic charges to the Payment Instrument stop.
6. Because Useme Comfort services begin immediately after the Fee is settled, a Subscriber who withdraws after the Fee for a given Cycle has been collected may request a refund of the Fee, reduced by the value of services already provided up to the time the withdrawal notice is received.

**Article 7. Payment Processing**

1. Recurring payments are processed by an external, licensed Payment Provider, Autopay S.A., with its registered office in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot), entered in the register of national payment institutions kept by the KNF under number IP17/2013.
2. To enable recurring payments, the first subscription transaction (or saving a payment method) activates recurring payment with the Payment Provider: 
     1. In case of the card payments – the User enters card details on the Payment Provider’s secure page; the Operator creates a reference to the saved card (a recurring payment identifier), and Useme receives only masked, preview-only card data.
     2. In case of the BLIK payments – the User authorizes recurring BLIK via the Payment Provider (e.g., BLIK code or authorization in a banking app); Useme receives a recurring payment identifier and a banking app label used to identify the payment method.
3. Useme does not collect, process, or store full payment card numbers (PAN) or verification codes (CVV/CVC) in its systems. All sensitive card data is entered directly on the Payment Provider’s secure page.
4. Useme stores only the necessary technical identifiers (an encrypted recurring payment identifier from the Payment Provider), masked preview data for the payment method (e.g., last card digits, card network, expiry date, and, for BLIK, the banking app label), and necessary transaction data (amount, currency, payment status, order identifier, e-mail address used at payment). Full payment data is processed by the Payment Provider under its own terms and privacy policy.
5. Removing a defined Payment Instrument (card/BLIK) from the user profile, or cancelling the Subscription, deactivates the payment token and blocks further recurring charges. This does not affect the obligation to retain transaction records under tax law.

**Article 8. Personal Data**

1. The controller of personal data processed in connection with the Subscription Agreement is Useme Sp. z o.o., with its registered office in Wrocław, ul. Świdnicka 12-16, 50-068 Wrocław.
2. Personal data such as name, address, and e-mail address is processed by Useme to conclude and perform the Subscription Agreement, including collecting Fees, transferring data to the Payment Provider, managing the Subscription, issuing invoices, asserting or defending against claims, and complying with legal obligations, including tax law.
3. Providing personal data is voluntary but is a necessary condition for concluding and performing the Subscription Agreement, and therefore for activating the Subscription.
4. In connection with activation, Useme transfers Subscribers' personal data to the Payment Provider to perform the Subscription Agreement.
5. The Payment Provider acts as an independent controller of personal data for the payment services it provides.
6. Removing a defined Payment Instrument, or cancelling the Subscription, does not affect the obligation to retain transaction records under tax law.
7. To let the Subscriber use the Benefits and receive the awarded Reward, Useme works with external partners, in particular the operator of the MyBenefit platform.
8. Delivery of the Reward, or access to certain Benefits, happens by creating a Subscriber account with the external partner or by crediting that account with points.
9. Providing the services in paragraphs 7 and 8 requires sharing with partners only the data needed to activate the service or award points (e.g., name, e-mail address).
10. Every Subscriber has the right to access their data, correct it, have it erased, restrict its processing, port it, object to its processing, and lodge a complaint with the President of the Personal Data Protection Office (UODO).
11. Detailed information on how Subscribers' personal data is processed, including data recipients and rights under GDPR, is set out in the Useme Privacy Policy.

**Article 9. Complaints**

1. Subscribers may submit complaints about the operation of the Useme Comfort Subscription.
2. Complaints about the Useme Comfort Subscription can be submitted to Useme under the procedure described in these Terms and Conditions.
3. Complaints about services delivered by business partners under the Useme Comfort Subscription should go directly to those partners, under their own rules. Useme is not liable for how partners provide services or deliver goods, unless the law says otherwise.
4. A complaint may be submitted in writing to Useme's registered office, or electronically to info@useme.com.
5. A complaint should include the Subscriber's identifying details, a description of the event, and the request being made.
6. Useme will review the complaint within 14 days of receiving it and will inform the Subscriber of its decision in the same form the complaint was submitted, unless the Subscriber asks for a different form of contact.
7. If the Subscriber needs to provide additional information, the review period will be extended accordingly, and the Subscriber will be told.

**Article 10. Changes to the Terms and Conditions and Subscription Terms**

1. Useme reserves the right to amend these Terms and Conditions and the terms of the Useme Comfort Subscription service, in whole or in part. This may include the rules for Subscription activation, access to the Perks and Benefits, their scope, and the amount of Benefits and Rewards awarded (under the promotional sale for Useme Comfort).
2. The right to change the scope or amount of Perks, Benefits, or Rewards arises in particular where:

1. the terms of cooperation with external partners (Benefit providers) change;
2. cooperation with a given partner ends;
3. new benefits are introduced in place of existing ones.

1. Useme will notify Subscribers of any changes, including to these Terms and Conditions and/or the Useme Comfort Promotional Sale Terms and Conditions, at least 14 days before they take effect, by:

1. publishing the amended Terms and Conditions on the Platform website (as a landing page), and
2. sending notice of the change to the e-mail address on the Subscriber's account.

1. Changes take effect after the period Useme specifies, which may not be shorter than 14 days from notification, except as described in paragraph 5.
2. Useme may introduce a change on shorter notice than in paragraph 4 if it results from mandatory law or a decision by a competent authority.
3. A Subscriber who does not accept the changes may cancel the Subscription at any time before they take effect, under Article 6.
4. A Subscriber who does not cancel before the changes take effect, or who keeps using the Subscription afterward, is deemed to accept the changes.

**Article 11. Out-of-Court Complaint and Claims Procedures**

1. Using out-of-court methods to handle complaints and claims is voluntary. This Article is informational and does not obligate the Subscriber to use them.
2. The rules for out-of-court consumer dispute resolution, and businesses' obligations in that respect, are set out in the Act of September 23, 2016 on Out-of-Court Resolution of Consumer Disputes. The President of the Office of Competition and Consumer Protection (UOKiK) keeps a public register of entities authorized to run such proceedings.
3. A Subscriber who is a consumer may, in particular: 
     1. apply to a permanent amicable consumer court under Article 37 of the Act of December 15, 2000 on Trade Inspection. These courts are governed by the Minister of Justice's Regulation of July 6, 2017;
     2. apply to the relevant provincial Trade Inspection inspector to start out-of-court proceedings, under Article 36 of the same Act. Details are available from each Provincial Trade Inspectorate;
     3. get free help from a district or municipal consumer ombudsman, or a consumer-protection organization such as the Consumer Federation (Federacja Konsumentów) or the Polish Consumers Association (Stowarzyszenie Konsumentów Polskich) – see http://www.federacja-konsumentow.org.pl or call the UOKiK consumer helpline at 801 440 220 / 22 290 89 16.
4. Detailed information on these options is available from district/municipal consumer ombudsmen, relevant consumer organizations, Provincial Trade Inspectorates, and UOKiK: https://uokik.gov.pl/pomoc-dla-konsumentow.

**Article 12. Technical Requirements**

To use the Useme Comfort Subscription, the Subscriber needs a system meeting these minimum requirements:

1. internet access;
2. a device that can enter and display electronic data;
3. software able to read PDF, RTF, TXT, DOC, Java, JPEG, and AVI files;
4. a browser: Internet Explorer 11.0+, Mozilla Firefox 57.0+, or Google Chrome 62.0+, with JavaScript and cookies enabled.

**Article 13. Final Provisions**

1. These Terms and Conditions govern the detailed rules and technical mechanisms of the Useme Comfort Subscription. Use of the Useme Platform or other additional services is governed by the Useme Terms and Conditions or the relevant service's own terms. In case of a substantive conflict specific to the Useme Comfort Subscription, these Terms and Conditions prevail.
2. The Useme Comfort Promotional Sale Terms and Conditions apply as a supplement to these Terms and Conditions, to the extent the Subscriber uses the Rewards they cover. Where they conflict on the terms for awarding Rewards, these Terms and Conditions prevail.
3. These Terms and Conditions, and the legal relationships arising from an active Useme Comfort Subscription, are governed by Polish law.
4. Disputes arising from these Terms and Conditions will be resolved by the competent common court under the Code of Civil Procedure.
5. If any provision is found invalid or ineffective, this does not affect the rest. An invalid or ineffective provision is replaced by the applicable rules of generally binding law.
6. These Terms and Conditions apply from the date they are published on the Useme Platform and remain in force, as worded, until revoked or amended.

- [Freelancer](https://help.useme.com/en/freelancer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/freelancer?hsLang=en#getting-started)
    - [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account)
    - [Useme Jobs](https://help.useme.com/en/freelancer?hsLang=en#useme-jobs)
    - [Deals with clients](https://help.useme.com/en/freelancer?hsLang=en#deals-with-clients)
    - [Deposit requests and invoices](https://help.useme.com/en/freelancer?hsLang=en#deposit-requests-and-invoices)
    - [Work files](https://help.useme.com/en/freelancer?hsLang=en#work-files)
    - [Licence and copyright](https://help.useme.com/en/freelancer?hsLang=en#licence-and-copyright)
    - [Payments and payout methods](https://help.useme.com/en/freelancer?hsLang=en#payments-and-payout-methods)
    - [Taxes](https://help.useme.com/en/freelancer?hsLang=en#taxes)
    - [Useme Club](https://help.useme.com/en/freelancer?hsLang=en#useme-club)
- [Employer](https://help.useme.com/en/employer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/employer?hsLang=en#getting-started)
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