What is two-factor authentication (2FA), and how to turn it on

You have two options to verify your Useme account with 2FA – using your email or authentication app. We explain both.

Two-factor authentication (2FA) adds an extra layer of security to your Useme account. It requires a password and a code sent to your email or generated by an app on your phone. 2FA helps protect your account even if someone steals your password.

How to turn on two-factor authentication
How to use 2FA for logging in
What if something goes wrong?

How to turn on two-factor authentication

1. Go to Settings → General.
2. Find the two-factor authentication (2FA) section.
3. Click “Turn on” to start the process.
4. Select an authentication method: 2FA app or email.

• Setting up 2FA via email:

You will receive a 6-digit activation code via email. Enter it in the designated field and click “Continue.”

• Setting up 2FA via app:

1. Download a two-factor authentication (2FA) app from Google Play or the App Store.
2. Open your 2FA app, scan the QR code on the screen, or enter the 32-digit key manually.
3. The app will generate a 6-digit verification code. Enter it in the designated field and click “Continue.”

How to use 2FA for logging in

1. Log in to your account.
2. Enter the verification code:

• If you set up 2FA via email, the code will be sent to your email address.
• If you set up 2FA via the app, open the app to find your code.

   3.   Enter the 6-digit code in the designated field and click “Verify.”

What if something goes wrong?

• You haven’t received an email with the code

Check your spam folder. If the email is still missing, click “Send again.” This option refreshes every 60 seconds. If you are still waiting for an email, contact us.

• The screen says your code is incorrect

Make sure you enter the right 6-digit code. If the code still doesn't work, try again or contact us.

To turn off or customize two-step verification settings, message us using the contact form.