--- title: How account verification works description: To enjoy all Useme features, your account must be verified. Here's everything you need to know about how account verification works, why it’s important, and how to handle potential challenges. --- [Skip to content](https://help.useme.com/en/account-verification#main-content) - [English](https://help.useme.com/en/account-verification) - [Polski](https://help.useme.com/jak-przebiega-weryfikacja-konta-freelancera) English Show submenu for translations ![](https://help.useme.com/hs-fs/hubfs/useme-logo%20do%20HC%20145.png?width=100&height=75&name=useme-logo%20do%20HC%20145.png) Open main navigation Close main navigation - - [English](https://help.useme.com/en/account-verification) - [Polski](https://help.useme.com/jak-przebiega-weryfikacja-konta-freelancera) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.useme.com/en?hsLang=en) 2. [Freelancer](https://help.useme.com/en/freelancer?hsLang=en) 3. [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account) # How account verification works #### What is account verification? Once you create an account and fill out your profile, we must verify it. **We will review your details and check if they’re accurate and complete**. Once we finish, you’ll see that in a notification bell on your profile. Without our verification, you can’t get paid through Useme, but you can already start [invoicing your client](https://useme.com/en/freelancer-invoice/). You can also add offers to 5 jobs posted on [Useme Jobs](https://useme.com/pl/jobs/) (on condition that you’ve filled out your profile sections: [*About me*](https://useme.com/en/users/profile-edit/)and [*Portfolio*](https://useme.com/en/roles/contractor/portfolio/) / [*CV*](https://useme.com/en/roles/contractor/resume/). Learn more about [completing your profile](https://help.useme.com/en/editing-information-in-the-freelancers-profile?hsLang=en) and adding [offers to jobs](https://help.useme.com/en/how-to-post-a-job-offer?hsLang=en).) We verify accounts during Customer Service working hours: Monday to Friday, 8 a.m. to 5 p.m. (UTC+2). #### Why do we need your data? When you settle a deal with a client through Useme, we act as an intermediary platform. As such, we bear responsibility for the transaction, handle all formalities, and send you your payment. To do that, **we need your personal or company details to enter into an online contract with you**. We use and process your data only for contract purposes. We never use it for unrelated activities or share it with third-party organizations.  We comply with the GDPR standards. For more details, read our [Privacy policy](https://help.useme.com/en/useme-privacy-policy-1?hsLang=en). #### How long does the verification process take? If you haven’t created an account yet, [do it here](https://useme.com/en/users/create-account/). Once you enter your email address and password, we’ll send you an activation link. Click it to verify your email address. Then, your account is added to the verification queue. **Typically, the process is completed within 24 hours on business days.**  **To speed up your account verification, ensure that all the information you enter in your Useme profile is true.** Once verified, you’ll see that in a notification bell on your profile. #### Why we haven’t verified your account yet? If you’ve been waiting longer than 24 hours, check your inbox – we might have asked you for additional information and are waiting for your response. If you don’t get any related emails, write to us using the [contact form](https://useme.com/pl/contact/#contact-form) (enter the email you log in to Useme with) to clarify the situation. #### When can you lose your verified status? **Every time you change your personal details (name, address), your account needs to be verified again** to ensure the new data is accurate. You can also lose your verified status when another user files a complaint against you. If you haven’t changed your profile details, but your account has lost its verified freelancer status, write to us using the [contact form](https://useme.com/pl/contact/#contact-form) (enter the email you log in to Useme with). #### Additional identity verification We ask all freelancers outside Poland to do additional identity verification for safety reasons (the KYC procedure). After creating an account, you’ll get redirected to a secure third-party application, Shufti Pro. This verification takes around 10 minutes and requires you to show a valid photo ID and your face via webcam or smartphone. [Check how identity verification work.](https://help.useme.com/en/when-and-why-do-you-need-to-verify-your-identity?hsLang=en) - [Freelancer](https://help.useme.com/en/freelancer?hsLang=en#main-content) - [Getting started](https://help.useme.com/en/freelancer?hsLang=en#getting-started) - [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account) - [Useme Jobs](https://help.useme.com/en/freelancer?hsLang=en#useme-jobs) - [Deals with clients](https://help.useme.com/en/freelancer?hsLang=en#deals-with-clients) - [Deposit requests and invoices](https://help.useme.com/en/freelancer?hsLang=en#deposit-requests-and-invoices) - [Work files](https://help.useme.com/en/freelancer?hsLang=en#work-files) - [Licence and copyright](https://help.useme.com/en/freelancer?hsLang=en#licence-and-copyright) - [Payments and payout methods](https://help.useme.com/en/freelancer?hsLang=en#payments-and-payout-methods) - [Taxes](https://help.useme.com/en/freelancer?hsLang=en#taxes) - [Useme Club](https://help.useme.com/en/freelancer?hsLang=en#useme-club) - [Employer](https://help.useme.com/en/employer?hsLang=en#main-content) - [Getting started](https://help.useme.com/en/employer?hsLang=en#getting-started) - [My account](https://help.useme.com/en/employer?hsLang=en#my-account) - [Useme Jobs](https://help.useme.com/en/employer?hsLang=en#useme-jobs) - [Deals with freelancers](https://help.useme.com/en/employer?hsLang=en#deals-with-freelancers) - [Invoices and payments](https://help.useme.com/en/employer?hsLang=en#invoices-and-payments) - [General](https://help.useme.com/en/general?hsLang=en) - [Terms and conditions & Privacy Policy](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#main-content) - [General Information](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#general-information) - [Useme Plus](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-plus) - [Useme Comfort](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-comfort) - [Useme Club](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-club) - [Policies](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#policies) - [Archived documents](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#archived-documents) [![useme-dark](https://help.useme.com/hs-fs/hubfs/useme-dark.png?width=100&height=40&name=useme-dark.png "useme-dark")](https://useme.com) [Useme](https://useme.com/) | Pomoc Copyright © 2014-2025 Useme