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How to change the freelancer’s or employer’s email address

Key info

  • To change your email address, contact us from the email you use to log in to Useme. Tell us your new address and we’ll change it.
  • You can’t add a second email address to an existing account. We send invoices to one address only.
  • One company can have several accounts, each with a different email address. All accounts can use the same company details and tax ID.
  • Freelancers can download any invoice from their dashboard and send it to any email address.

Employer’s email – common questions

Can a freelancer change their client’s email?
Can several people from one company have separate employer accounts?
Can I add another email address for invoices?

Can a freelancer change their client’s email?

We can change a client’s email at a freelancer’s request only in some cases. Contact us, and we’ll check if it’s possible.

We won’t change the email without the client’s confirmation if the client:

  • has deals in progress with other freelancers,
  • has an active Useme account.

In these cases, we need a screenshot of an email from the client. The client must clearly say they want to get invoices at the new address. The screenshot must include:

  • the sender’s and recipient’s email addresses
  • the new email address
  • a clear statement from the client that they want Useme to send invoices to their new email address from now on

You can send the screenshot to info@useme.com from the email you use to log in to Useme.

Can several people from one company have separate employer accounts?

Yes. Several accounts can have the same company details (including the tax ID), but each one must have a different email address.

For example, if three people in one company work with freelancers through Useme, each of them can have their own account. Each account will have a different email address, but the company details can be the same.

This way, each person can manage their deals independently.

This isn’t the same as adding a second email address to one account though.

Can I add another email address for invoices?

We don’t add a second email address to an employer account at a freelancer’s request. We send documents to the email address linked to the account. This helps us protect personal and financial data and stay compliant with regulations.

A freelancer can download any invoice from their dashboard and send it to any email address:

  1. Log in to Useme.
  2. Go to Deals → Sent deposit requests.
  3. Open the selected deal and go to the Documents tab. You’ll find there:
    • the deposit request – after we verify the deal
    • the final invoice – after we receive the client’s payment