If you or your client face issues with a payment or deposit request, check these solutions or contact us.
Before your client receives a final invoice and full access to your work files, they must pay for your work. We email them with a deposit request (a document with work details) and a link for secure online payment.
Will I receive confirmation when my client pays for my work?
My client didn’t include the deal number in the payment title. Will I still get paid?
When will I get paid?
My client hasn’t paid the deposit request. Will they receive my work files?
Will I receive confirmation when my client pays for my work?
Yes, we’ll email you once your client pays the deposit invoice. At the same time, they will receive an email with the invoice.
- If you invoice your client via the Invoice a client form, the email will inform you about your upcoming payout.
- If it’s a job from Useme Jobs, the email will notify you that you can start working.
My client didn’t include the deal number in the payment title. Will I still get paid?
When your client makes a bank transfer to Useme, they must enter the deal number in the payment title. They can find this number in the deposit request email – it starts with “UM.” This ensures the payment is automatically assigned to your deal.
If your client enters the wrong number or forgets to include it, we try to match the payment manually based on the deal name or username. If we can’t match it, we refund the payment to the client.
When will I get paid?
You get paid after each successful transaction with a client. We break down the entire process in this article.
My client hasn’t paid the deposit request. Will they receive my work files?
No, your client won’t get access to your files until they pay.
If you send your work files outside Useme before payment, we won’t be able to help you recover your money. We can only assist with resolving disputes after the client pays the deposit request that we send via email (after you fill out the Invoice a client form).
If you make a separate verbal or written agreement outside Useme, we can’t help you enforce your rights.