To file a complaint against a freelancer:
- Go to their profile page on Useme.
- Scroll down and click “File complaint” in the bottom-right corner. You’ll be redirected to a form where you’ll have to write a reason for the complaint.
- Describe the situation thoroughly.
Consequences of filing a complaint
We always respond to complaints and contact the user who filed it.
Complaints are handled by our Customer Service specialists. We take the time to fully understand every situation and deliver the best possible outcome for our users.
The consequences of filing a complaint against another user (e.g., blocking the account, mediation, warning) depend on the case. We approach each one individually.
How to avoid complaints – Useme guidelines
Here are some tips to ensure a positive experience for both you and your freelancer on Useme:
- Read the Useme website regulations thoroughly. If you have any questions before making a transaction via Useme, contact us for clarification.
- Be respectful. Even when disagreeing, don’t use harsh language or threats.
- Pay attention to the information provided. Always read emails and websites carefully. Think about the consequences before accepting an offer from a freelancer.
- Personalize your communication. Write unique offers for each user you contact. Sending generic messages can be seen as spam and may lead to blocking your account.
- Stick to Useme. Keep all communication with your freelancer on Useme. We can't be responsible for agreements made outside our platform.
- Protect your information. Don't share personal details in private messages.
By following these tips, you'll create a safe and productive environment for yourself and others on Useme.