---
title: How to file a complaint against an employer
description: If you encounter any problem with another user of the platform, contact us – we’ll help you solve it. Read the article for further guidance.
---

[Skip to content](https://help.useme.com/en/how-to-file-a-complaint-1#main-content)

- [English](https://help.useme.com/en/how-to-file-a-complaint-1)
- [Polski](https://help.useme.com/jak-zglosic-naduzycie-ze-strony-zleceniodawcy)

English

Show submenu for translations

![](https://help.useme.com/hs-fs/hubfs/useme-logo%20do%20HC%20145.png?width=100&height=75&name=useme-logo%20do%20HC%20145.png)

Open main navigation

Close main navigation

- - [English](https://help.useme.com/en/how-to-file-a-complaint-1)
    - [Polski](https://help.useme.com/jak-zglosic-naduzycie-ze-strony-zleceniodawcy)

  English
  
  Show submenu for translations

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.useme.com/en?hsLang=en)
2. [Freelancer](https://help.useme.com/en/freelancer?hsLang=en)
3. [Deals with clients](https://help.useme.com/en/freelancer?hsLang=en#deals-with-clients)

# How to file a complaint against an employer

## If you encounter any problem with another user of the platform, contact us – we’ll help you solve it. Read the article for further guidance.

To file a complaint against your client, [message us](https://useme.com/en/contact/) (use the email you log in to Useme with) or call us at +48 717 232 234. We pick up on business days, from 9 a.m. to 5 p.m. (UTC+2).

#### Consequences of filing a complaint

We always respond to complaints and contact the user who filed it.

Complaints are handled by our Customer Service specialists. **We take the time to fully understand every situation and deliver the best possible outcome for our users.**

The consequences of filing a complaint against another user (e.g., blocking the account, mediation, warning) depend on the case. We approach each one individually.

How to avoid complaints – Useme guidelines

Here are some tips to ensure a positive experience for both you and your freelancer/client on Useme:

- **Read the** [Useme website regulations](https://help.useme.com/en/useme-terms-and-conditions?hsLang=en) **thoroughly.** If you have any questions before making a transaction via Useme, contact us for clarification.
- **Be respectful.** Even when disagreeing, don’t use harsh language or threats.
- **Pay attention to the information provided**. Always read emails and websites carefully. Think about the consequences before accepting a job from a client or an offer from a freelancer.
- **Personalize your communication.** Write unique offers for each user you contact. Sending generic messages can be seen as spam and may lead to blocking your account.
- **Stick to Useme.** Keep all communication with your freelancer/client on Useme. We can't be responsible for agreements made outside our platform.
- **Protect your information.** Don't share personal details in private messages.
- **Don’t transfer work files or money outside Useme.** Follow our email instructions to secure your transaction.

By following these tips, you'll create a safe and productive environment for yourself and others on Useme.

- [Freelancer](https://help.useme.com/en/freelancer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/freelancer?hsLang=en#getting-started)
    - [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account)
    - [Useme Jobs](https://help.useme.com/en/freelancer?hsLang=en#useme-jobs)
    - [Deals with clients](https://help.useme.com/en/freelancer?hsLang=en#deals-with-clients)
    - [Deposit requests and invoices](https://help.useme.com/en/freelancer?hsLang=en#deposit-requests-and-invoices)
    - [Work files](https://help.useme.com/en/freelancer?hsLang=en#work-files)
    - [Licence and copyright](https://help.useme.com/en/freelancer?hsLang=en#licence-and-copyright)
    - [Payments and payout methods](https://help.useme.com/en/freelancer?hsLang=en#payments-and-payout-methods)
    - [Taxes](https://help.useme.com/en/freelancer?hsLang=en#taxes)
    - [Useme Club](https://help.useme.com/en/freelancer?hsLang=en#useme-club)
- [Employer](https://help.useme.com/en/employer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/employer?hsLang=en#getting-started)
    - [My account](https://help.useme.com/en/employer?hsLang=en#my-account)
    - [Useme Jobs](https://help.useme.com/en/employer?hsLang=en#useme-jobs)
    - [Deals with freelancers](https://help.useme.com/en/employer?hsLang=en#deals-with-freelancers)
    - [Invoices and payments](https://help.useme.com/en/employer?hsLang=en#invoices-and-payments)
- [General](https://help.useme.com/en/general?hsLang=en)
- [Terms and conditions & Privacy Policy](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#main-content)

    - [General Information](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#general-information)
    - [Useme Plus](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-plus)
    - [Useme Comfort](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-comfort)
    - [Useme Club](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-club)
    - [Policies](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#policies)
    - [Archived documents](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#archived-documents)

[![useme-dark](https://help.useme.com/hs-fs/hubfs/useme-dark.png?width=100&height=40&name=useme-dark.png "useme-dark")](https://useme.com)

[Useme](https://useme.com/) | Pomoc

Copyright © 2014-2025 Useme