---
title: Freelancer account – common issues
description: Here’s a list of the most common account problems with solutions
---

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1. [Help Center](https://help.useme.com/en?hsLang=en)
2. [Freelancer](https://help.useme.com/en/freelancer?hsLang=en)
3. [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account)

# Freelancer account – common issues

## Here’s a list of the most common account problems with solutions

[I can't log in to Useme](https://help.useme.com/en/i-have-another-problem-with-my-account-or-profile#log)  
[My account has been blocked](https://help.useme.com/en/i-have-another-problem-with-my-account-or-profile#my)  
[I’m not receiving emails from Useme](https://help.useme.com/en/i-have-another-problem-with-my-account-or-profile#receiving)  
[I haven’t received the activation link email](https://help.useme.com/en/i-have-another-problem-with-my-account-or-profile#activation)<https://help.useme.com/en/i-have-another-problem-with-my-account-or-profile#delete>

Do you have one of the issues described below? Check the solutions below, and if they don’t work, write to us using the [contact form](https://useme.com/pl/contact/#contact-form) (enter the email you log in to Useme with). We respond from Monday to Friday from 9 a.m. to 5 p.m. (UTC+2).

#### I can't log in to Useme

- Check if you’re using the email address you used when creating your account.
- Check if you accidentally added an extra space before or after the email address.
- Have you used the activation link we emailed you to sign up? If not, click “Recover password” and go to your checkbox – we’ll email you a new activation link you need to click.
- Check if we emailed you about blocking your account due to violating our terms and conditions.

#### My account has been blocked

Freelancer accounts are usually blocked when the user violates [Useme Terms and Conditions](https://help.useme.com/en/useme-terms-and-conditions?hsLang=en). We always send an email explaining the situation and reasons for blocking the account, so **check your inbox** (including spam).

#### I’m not receiving emails from Useme

- Check other folders like spam if the email isn’t in your primary inbox.
- If you still can’t find it, your email provider might block or reject emails from the useme.com domain. **Add our email to your contacts** or ask your provider to add useme.com to the approved senders list.

#### I haven’t received the activation link email

- When you create an account, you enter your email address and password. Then, you’re taken to the *Activate your Useme account!* screen. On this page, click “Send new link” if the first one didn’t arrive.
- You can also ask your email provider to add useme.com to the approved senders list or add Useme to your contacts.

- [Freelancer](https://help.useme.com/en/freelancer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/freelancer?hsLang=en#getting-started)
    - [My account](https://help.useme.com/en/freelancer?hsLang=en#my-account)
    - [Useme Jobs](https://help.useme.com/en/freelancer?hsLang=en#useme-jobs)
    - [Deals with clients](https://help.useme.com/en/freelancer?hsLang=en#deals-with-clients)
    - [Deposit requests and invoices](https://help.useme.com/en/freelancer?hsLang=en#deposit-requests-and-invoices)
    - [Work files](https://help.useme.com/en/freelancer?hsLang=en#work-files)
    - [Licence and copyright](https://help.useme.com/en/freelancer?hsLang=en#licence-and-copyright)
    - [Payments and payout methods](https://help.useme.com/en/freelancer?hsLang=en#payments-and-payout-methods)
    - [Taxes](https://help.useme.com/en/freelancer?hsLang=en#taxes)
    - [Useme Club](https://help.useme.com/en/freelancer?hsLang=en#useme-club)
- [Employer](https://help.useme.com/en/employer?hsLang=en#main-content)

    - [Getting started](https://help.useme.com/en/employer?hsLang=en#getting-started)
    - [My account](https://help.useme.com/en/employer?hsLang=en#my-account)
    - [Useme Jobs](https://help.useme.com/en/employer?hsLang=en#useme-jobs)
    - [Deals with freelancers](https://help.useme.com/en/employer?hsLang=en#deals-with-freelancers)
    - [Invoices and payments](https://help.useme.com/en/employer?hsLang=en#invoices-and-payments)
- [General](https://help.useme.com/en/general?hsLang=en)
- [Terms and conditions & Privacy Policy](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#main-content)

    - [General Information](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#general-information)
    - [Useme Plus](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-plus)
    - [Useme Comfort](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-comfort)
    - [Useme Club](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#useme-club)
    - [Policies](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#policies)
    - [Archived documents](https://help.useme.com/en/terms-and-conditions-privacy-policy?hsLang=en#archived-documents)

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